Can you return tickets to ticketmaster

For the Albuquerque tour date. I have been calling their number to get a refund for the Janet Jackson concert which has been canceled for awhile now. It has NOT happened yet. I'm unable to get through to get a refund for the Janet Jackson concert.

I am still waiting on a refund this Janet Jackson concert it has been more than business days. I just want my damn money back!!! Ticket master sucks!!! Can't EVER get through to their line.

That's messed d up. Ticketmaster are refusing to refund me the difference. Absolutely disgraceful way to treat their customers!!!

After, I realized that I HAD been charged for the two original tickets and called them to ask for another refund for the single ticket I bought Ticketmaster is not on site.

Our policy is no refunds no exchanges but we By phone, by internet, by venue, by store, and by automated phone system? There are They carry all the credit cards, They do their homework, They join fan clubs, radio station web If you don't like our fees and charges which is what we make to operate then It out of state? Well isn't Ticketmaster convenient to have. We always guarantee your seats. Do you honestly think we can guarantee US mail delivery?

Each day I tried to download the tickets unsuccessfully. Finally, when 72 hours had The "paperless" ticket meant I would have to send my credit card to my grandson and pray that it wouldn't get lost in the excitement of the event. Otherwise, he could not Complete Ticketmaster customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.

See detailed Ticketmaster customer service rankings, employee comments and much more from our sister site. Home » Ticketmaster Returns and Refunds. Ticketmaster Returns and Refunds. Ticketmaster Policies Add a Comment. View complete Ticketmaster Return Policy. Consumers who buy tickets from Ticketmaster for events that are later cancelled are usually issued an automatic refund, requiring no effort on their part.

Those who bought their tickets at a retail outlet can take the tickets back to the same place to receive their refund. Events that are rescheduled may also be eligible for a full refund, but these decisions are frequently the domain of the individual performers or teams. Affected consumers are urged to contact Ticketmaster for assistance if their event has been postponed. Ticketmaster may even be able to help if tickets are lost or stolen.

People who use the option to print out their own tickets at home after buying them from Ticketmaster can reprint the tickets if they have become damaged, lost or destroyed. If you purchased a ticket from another site, you will need to reach out to your original point of purchase for your refund options, if available.

If you purchased a verified resale ticket through Ticketmaster or Live Nation, and your event is postponed, rescheduled, canceled, or moved, you will receive a notification explaining any refund options available to you. For the most up-to-date information regarding whether your order is eligible for a refund, please sign into your online account , then select your event. Please see our Purchase Policy for more information.

If you purchased tickets at the Box Office for an event at a Live Nation venue that has been canceled, postponed, rescheduled, or moved and if refunds are made available by the Event Organizer , you can request a refund by sending an e-mail to TicketRefund livenation.

If an event has been postponed, it means the Event Organizer is still working to determine whether the event will be rescheduled or canceled; in the meantime, your tickets including any updates or add-ons, such as parking are still valid and no further action is required.

The status of your event, and any refund options available, can always be found in your online account. If you have tickets to an event promoted by Live Nation that has been postponed for more than 60 days—and no rescheduled dates have been announced—a day window for refunds will open at that time. See our Purchase Policy for more information. If you have tickets to an event promoted by Live Nation that has been postponed for more than 60 days, and no rescheduled dates have been announced, a day window for refunds will open at that time.

If you have any questions, please contact us. Currency 2. Payment Methods 3. Who You Are Buying From 4. Pricing and Availability 5. Order Confirmation and Processing 6. Ticket Transfer 9. Canceled, Postponed, Rescheduled, and Moved Events Refunds, Credits, and Exchanges Account, Order, and Billing Information Verification Delivery Options Pricing and Other Errors Multiple Browser Windows Limitation of Liability Recording, Transmission and Exhibition You Are Subject to Search Unlawful Resale of Tickets; Promotions.

All ticket prices for events that occur in the United States are stated in U. All ticket prices for events that occur in Canada are stated in Canadian Dollars. We generally sell tickets on behalf of the Event Organizer, though, in some rare instances, we may own a small number of tickets as part of our services contract with the Event Organizer. When you purchase a ticket for an event that is located in the United States, Ticketmaster LLC will be handling the transaction and collecting payment for the Event Organizer.

When you purchase a ticket for an event that is located in Canada, Ticketmaster Canada Ltd. If you purchase a resale ticket through our Site, you will be purchasing that ticket from either a a reseller who is not an Event Organizer, such as other fans, season ticket holders, or professional resellers, or b in limited circumstances, the Event Organizer.

Tickets that are obtained from unauthorized sources, and not directly through our Site, may be lost, stolen, or counterfeit, and, if so, are void. We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Event Organizers typically set the face price of their tickets. Tickets are generally sold through several distribution points, including websites, apps, and box offices.

Most distribution points generally access the same ticketing system and inventory; therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event.

However, we do not control this inventory or its availability. Check out our FAQs section for more information on ticket availability. Similarly, we facilitate third party ticket resale transactions, but do not set the ticket prices or determine seating locations of those resale tickets. Please be aware that resale tickets are often posted for sale on our site at prices that are higher than their original prices. Further, with respect to resale tickets purchased from the Site: Market prices are subject to change at any time prior to Order Confirmation, and we do not guarantee that you will be able to purchase the tickets for the prices shown on our Site, or that such tickets will be available, until Order Confirmation.

We are not responsible for any typographical or system errors within the inventory listed for sale. If an error is found while processing your order, you will be notified of the error and a substitution will be made when available, at no additional cost, or we will issue a refund. Please check your tickets carefully once they arrive, and please contact us if you have any questions regarding the tickets you received. We may charge fulfillment, shipping, service, or other fees for using our services.

We may change such fees at any time, including after you post your tickets. If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed.

Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses monetary or otherwise if you assume that an order was not placed because you failed to receive confirmation. With respect to resale ticket purchases from TicketExchangebyTicketmaster. This does not confirm ticket availability or prices. It only indicates that we have received your request for those tickets, and have begun the process of seeking to secure the requested tickets.

Once the requested tickets have been secured by us, your credit card or other method of payment used at time of purchase will be charged, and we will send an Order Confirmation confirming that your request has been finalized, and that we have purchased the tickets on your behalf. You should also receive a copy of your invoice. In some instances, where the electronic ticket is not yet available, the delivery update acts as your confirmation until the ticket is delivered.

Your order may be finalized even if you do not receive an Order Confirmation, finalized invoice, or updated status email from us. If you have not heard from us, or have only received a confirmation that we received your ticket request, please contact us to check on your order. NEVER make an assumption about the status of your order because you have not been contacted by us.

Orders cannot be canceled due to problems with receipt of emails. Tickets purchased on our Site are typically subject to, among other possible fees, a per ticket service fee and a per order processing fee. In some instances, you may be able to purchase tickets directly from the venue box office without paying our service fee. We collect tax as required by state and local laws. We may display the tax separately or include it in the total service fee amount.

In many cases, you may need to pay a shipping or delivery fee. It appears the event organizer paid Ticketmaster, and then Ticketmaster tried to refund the original method of payment — and failed. I reviewed your correspondence with Ticketmaster. It looks as if you used various methods to communicate with the company, including phone, text and social media. Those can be effective under some circumstances.

But when you're trying to build a paper trail — written evidence that you are trying to resolve a problem — those methods become problematic.

In the end, you had to share a Dropbox folder with screenshots. That can make it a little challenging for a customer service agent to follow the progress of a case or lack thereof. I think a few carefully written emails to Ticketmaster might have gotten your case moving and prevented any more bad blood.